Refund policy
Returns & refunds
You have the right to cancel your order within 14 days of receipt without giving a reason.
After cancelling, you have a further 14 days to return the product to us.
Return conditions
To be eligible for a return, we ask you to handle the product with care.
As far as reasonably possible, the product should be returned complete, undamaged and in its original packaging.
For products that are sealed for reasons of hygiene or health protection, the right of withdrawal lapses once the seal has been broken after delivery.
Personalised or custom-made products cannot be returned, unless the product is damaged, defective or delivered incorrectly.
Registering a return
Would you like to return an order? Please register your return within 14 days of receipt via:
Please include your name and order number. You will then receive the return instructions.
Return address
WELLmark B.V.
Maaskade 37
5347 KD Oss
The Netherlands
Return costs
The cost of sending back a regular return is paid by the customer.
Did we deliver a wrong, damaged or defective product? Then we will cover the reasonable return costs.
Refunds
After a valid withdrawal, we will refund the amount due as soon as possible and no later than 14 days after you have informed us that you wish to withdraw from the agreement.
We may wait to issue the refund until we have received the product, or until you have shown that you have sent the product back, whichever comes first.
If the full order is returned, the original standard shipping costs are refunded as well. Any additional costs for a more expensive shipping method are not refunded.
The refund is made using the same payment method as the original order, unless agreed otherwise.
Diminished value
You are only liable for diminished value if you have used the product beyond what is necessary to establish its nature, characteristics and functioning.
Received a damaged or wrong product?
Please contact us as soon as possible via info@wellmark.nl, stating your order number and, if possible, including photos.
We will then find a suitable solution together, such as a replacement, repair or refund.