Every order is produced, packed and shipped with a great deal of care and attention. Nevertheless it can sometimes be the case that you are not satisfied, which is a shame, but returning your product is no problem at all.
You have the right to cancel the product up to 14 days following receipt, without having to provide a reason. After cancellation you have a further 14 days in which to return your product.
How to return a product?
1. Make sure your product meets the criteria:
– it should not be damaged
– and must be returned in its original packaging
2. Fill in the return form which can be found under cancellation terms at the bottom left-hand corner of this site. Attach this form to the return and/or email it to firstname.lastname@example.org (a signature is not required when sending by email, copying and pasting the text is adequate).
3. Pack the items in their original packaging
4. State the return address on the package:
5211 PM ‘s-Hertogenbosch
5. Add postage and take it to a PostNL, DHL or UPS service point.
6. The cost of the return shipment is at your own expense.
7. As soon as your return package has been received, we will refund the amount to your bank account within 7 days.